Pet Service Providers FAQ

Is there a charge for withdrawing payouts?

Paypal transaction fee will be borne by PetBacker if withdrawing more than the equivalent of USD$100 to your Paypal account.…

Paypal transaction fee will be borne by PetBacker if withdrawing more than the equivalent of USD$100 to your Paypal account. Paypal will charge you a small fee of roughly 5% for withdrawals lesser than the equivalent of USD$100.

If you are in these countries, withdrawals are free for any amount. PetBacker is working to support more countries for free withdrawals.

  • Singapore (payout to Bank account)
  • Hong Kong (payout to Paypal)
  • Malaysia (payout to Bank account)
  • Taiwan (payout to Bank account)
  • United States (payout to Zelle)
  • Australia (payout to Paypal)
  • India (payout to Bank account)
  • China (payout to Wechat)

* Payout minimum is revised to USD50 for the Phillipines

Posted 8 months ago
Was this helpful?
0

What to do when owner disappear or non contactable?

In future if there is late pickup, you can ask owner for half day care extension. It help you in…

In future if there is late pickup, you can ask owner for half day care extension. It help you in your profile with one extra repeated guest, and one extra job completed. Secondly.in the event there is a real case where parent didn't turn up, we will go through the abandoned and adoption process. However, we only kickstart the process after 48 hours to wait for the parents.

We will provide daily allowance for food up to 30 nights. The allowance is $1/day for pet sitters in the United States, United Kingdom, Australia, Hong Kong and Singapore. For all other countries the allowance will be $0.50/day. This applies only to Pet Boarding jobs.

We will also run an adoption program by posting on Facebook, Instagram and ads worth $30 for the month. However, it is your choice to send them to a pet shelter for adoption, we however strongly do not recommend it as is better to find a home for them with our effort.

Posted 11 months ago
Was this helpful?
0

Pet Service Provider Incentive Program

As a token of appreciation to our beloved Backers who support PetBacker, we offer an incentive program to lower the…

As a token of appreciation to our beloved Backers who support PetBacker, we offer an incentive program to lower the service fees charged to you for requests that you are hired for. The reducion in transaction fees are implemented in levels based on the number of jobs you have completed. This incentive program is only applicable to Backers who offer their services exclusively on PetBacker.

Number of jobs Service Fee
0 - 5 25%
6 - 150 20%
151 - 300 19%
301 - 1000 18%
1001 - 2000 17%
2001 - 3000 16%
3001 onwards 15%

* The fees for broadcast jobs will default to 40% if it is discovered or reported that you are not exclusive to PetBacker. Private jobs will remain at the percentage you have previous achieved.

Posted 1 year ago
Was this helpful?
0

Platform exclusivity benefits

Service users that offer services exclusive to PetBacker enjoy service fees from 25% to as low as 15% for both…

Service users that offer services exclusive to PetBacker enjoy service fees from 25% to as low as 15% for both private and broadcast jobs. These rates are offered through our incentive program.

Service users that are discovered or reported to offer their services on a competing platform will still enjoy service fees for private jobs from 25% to as low as 15% as per the incentive program however broadcast jobs will be charged at 30%. This is to be fair to loyal service users who work on PetBacker exclusively as well as allows us to more accurately monitor the number of pets the service user takes care of at any one time to provide a safer and more secure pet care.

Posted 1 year ago
Was this helpful?
0

How to resume or reactivate my listing that has been paused?

Its just a 3 step process to resume a listing that has been paused. 1) Check if your listing has…

Its just a 3 step process to resume a listing that has been paused.

Resume listing 1

1) Check if your listing has been paused

2) Tap on the 3 dot menu

Resume listing 2

3) Tap on "Resume Listing"

Resume listing 3

That's it! If your listing has been successfully resumed, the status will show "Listed"

 

 

Posted 1 year ago
Was this helpful?
0

What should i do if the pet owner does not collect the pet after 24 hours of the service end time

Service users are required to collect the pet at a time and place agreed upon with the Pet Service Provider…

Service users are required to collect the pet at a time and place agreed upon with the Pet Service Provider at the time of booking. In the event the pet is not collected at the said time and place, the Pet Service Provider receives the right to send the pet to a preferred adoption center, home or shelter e.g. SPCA, and it is strictly not the responsibility of PetBacker or the Pet Service Provider on any issues arising from the pet thereafter. We however advice to hold on to the pet for at least 24 hours in case the pet owner is delayed by an emergency. You may request for additional payment from the pet owner via PetBacker should the pet owner pick up the pet unreasonably late.

 

You may also be interested in:

What to do when owner disappear or non contactable?

Posted 1 year ago
Was this helpful?
0

Why can't I send personal messages in chat?

The message template system is a new feature introduced in the latest version on September 11, 2019. It allows you…

The message template system is a new feature introduced in the latest version on September 11, 2019. It allows you to still respond to pet owners even if your account is restricted by the AI system, compared to previously where you were not allowed to respond to jobs entirely.

 

 

There could be a few reasons why you are seeing the message template as in the above screen when trying to send messages to a pet owner in the chat:

1) You might have shared personal contact information before a fully refundable pre-payment for the job was made. Tap here to read more about what the benefits are and why it is safer to make a pre-payment before sharing your personal contact information. Do contact us if you feel our AI system made a mistake.

2) You are new and have less than 1 hired job.

3) You have less than 10% repeated customers or 20% repeat jobs

 

A few ways for you to enable the functionality to send any message you want are:

1) Have the pet owner make pre-payment for that job. The pre-payment can always be refunded or transferred to another Backer after a meet and greet if the pet owner does not find you suitable.

2) For new users, get hired for 1 job to level up to chat freely.

3) For old users, increase your repeated customers and bookings by ensuring Pet Owners make subsequent bookings on PetBacker

4) Subscribe as a Sponsor.

 

Finally, to avoid this restriction, refrain from sharing any contact information or third party websites before a booking for the job is made.

 

You might also be interested in:

Why pay through PetBacker?

Sponsors FAQ

Posted 1 year ago
Was this helpful?
0
Coming soon
Posted 1 year ago
Was this helpful?
0
Coming soon
Posted 1 year ago
Was this helpful?
0

I can't get recommendations

If you are unable to get recommendations on PetBacker for the following reasonsMy friends are not on PetBacker and they…

If you are unable to get recommendations on PetBacker for the following reasons

  • My friends are not on PetBacker and they find it too troublesome to sign up to leave me a recommendation
  • I have not completed any jobs before

For the trust and security of the community, we will give you one final option to get approved on PetBacker

  1. Post your listing link on Facebook or other social media
  2. Ensure the post is public and mention @petbacker so we can access and verify the post
  3. Get 3 or more comments or recommendations endorsing your capability or love for pets on your post from your friends
  4. Send a screenshot to our support chat once you have achieved it

Please see the following examples of a post that we can accept

 

Statistics show that listings with reviews and recommendations get booked more, similar to how you wouldn't book a hotel or buy a product with no reviews or recommendations. Learn how to get reviews here.

 

You might also be interested in

How do i get reviews

Tags: Reviews FeedBack Recommendation Testimonial

Posted 1 year ago
Was this helpful?
0

Why some users only get Private Jobs (No Broadcast)

A Private job is job that a pet owner made directly from your listing profile. The reason you only receive…

A Private job is job that a pet owner made directly from your listing profile. The reason you only receive Private Jobs is because we still want to be fair to the community users who specifically wish to engage your services. Broadcasted Jobs is a privileged feature for users who believe in a level playing field without sharing their contacts with owners and with very little or no cancellation as well as strongly supportive of PetBacker. You may receive broadcasted jobs during peak periods after all other hosts have jobs or are fully booked.

Broadcasted jobs are being answered by a maximum of between 5 to 8 people, with the main advantage being that you get an opportunity to respond to requests even though the pet owner did not see your listing specifically, which also means you see more requests in your job list, 

For fair Competition, your Broadcast Function will be restricted due to the following reasons

  • - Your listing has been reported by the Community, which requires investigation by our Trust and Safety team to ensure a safe and secure pet care
  • - You or owner exchange of contact info before booking on a Broadcast job
  • - You received a 1 Star Review, which requires investigation by our Trust and Safety team to ensure a safe and secure pet care
  • - Extension of bookings not paid via PetBacker, example found to only have 1 session for either training, grooming, walking for same users resulting in lesser funds for us to operate a secure and safe community with more trust and safety team.
  • - Too many cancellations of booked jobs which give pet owners a bad experience.
  • - Your profile page has info, links or photos which may result in driving traffic out to external sites, IG, FB resulting in an unfair usage of the platform
  • - Not supportive of PetBacker for example leaving bad reviews on external sites or indirectly or directly encourage existing pet owners to avoid the platform resulting in other pet care providers being unable to receive more requests

You may also be interested in:

How do I get back my Broadcasted Jobs eligibility?

Posted 1 year ago
Was this helpful?
0

Pet Sitter Assistance

"The Petbacker Pet Sitter Assistance has been created for pet sitters who host exclusively on PetBacker to assist a pet…
"

The Petbacker Pet Sitter Assistance has been created for pet sitters who host exclusively on PetBacker to assist a pet sitter financially when a claim is not applicable for insurance. It is a gesture of goodwill from PetBacker. It only covers the pet sitter (excluding family, pets and friends) in the event of bites or other bodily injuries.


  • The pet sitter can only claim 30% up to a maximum of $100 of any medical bills arising from the above mentioned bodily injuries. This assistance excludes property damage or any other physical item damage due to the pet and is not claimable.

The Pet Sitter Assistance is not valid should you have other pets staying with you during the incident that is not booked with PetBacker and can only be claimed a maximum of 3 times per year and once per pet. It is also not applicable to commercial entities or Backers that are not hosting services exclusive to PetBacker. PetBacker will not be liable if the pet is lost or passes away and it is the full responsibility of the pet sitter.


  • In the event a pet gets lost. The pet sitter will be liable for any other costs incurred. Petbacker will only offer $100 for advertising on FB, Google
  • In the event a pet passes away, PetBacker will only offer $100 as a token of condolence to the pet owner on behalf of the pet sitter.
  • Any fees related to impounds, shelters or fines related to the incident is excluded from the program and will not be claimable.
"
Posted 2 years ago
Was this helpful?
0

Why is my payment held?

"Occasionally , we may receive a complaint from the financial institution that a transaction is fraudulent and the job was…
"

Occasionally , we may receive a complaint from the financial institution that a transaction is fraudulent and the job was not performed, and could be due to a fake or fraudulent credit card transaction. We will inform you when we are informed by the payment gateway company that the payment for your jobs with the affected owner will be held temporary.

The investigation with the financial institution can take up to 180 days before we are cleared to release the money to you as we too will be unable to receive that money from the payment gateway company as well.

If you believe the transaction is genuine, do update us and you can continue to engage the pet owner outside of our platform till the issue is resolved.

"
Posted 2 years ago
Was this helpful?
0

How to tell how far the job is from me?

"The distance of the job is displayed in the job details. You can find it by following the steps below.…
"

The distance of the job is displayed in the job details. You can find it by following the steps below.

"
Posted 2 years ago
Was this helpful?
0

What is a repeat customer?

"A repeat customer is a customer who has booked your services with payment through PetBacker and books your services again…
"

A repeat customer is

  • a customer who has booked your services with payment through PetBacker and books your services again with payment through PetBacker
  • a customer who extends an existing booking with payment through PetBacker 
"
Posted 2 years ago
Was this helpful?
0

Do I need a Pet boarding license in England, Wales or Scotland?

"OverviewContact your council to apply for an animal boarding establishment licence if you want to run a boarding kennel or…
"

Overview
Contact your council to apply for an animal boarding establishment licence if you want to run a boarding kennel or cattery in England, Wales or Scotland.

An animal boarding establishment is a business that provides accommodation for other people’s dogs or cats.

An animal boarding establishment licence needs to be renewed every year.

You still need to apply for a licence even if you’re only looking after a small number of animals in your own home.

Conditions
The council may inspect your premises before giving you a licence, and any time after your licence is granted.

You’ll need show that the animals you look after are:

-kept in suitable accommodation
-provided with adequate food, drink and bedding
-regularly exercised
-safeguarded in an emergency
-protected from infectious disease – this includes providing isolation facilities


Your council may also add other conditions to your licence.

Record keeping
You need to keep a register available for inspection by a vet or other council-approved officer, containing:

a description of all the animals you’ve kept
their arrival and departure dates
the name and address of their owners
Restrictions
You will not be given a licence if you’ve been banned from keeping a pet shop, or convicted of any other animal welfare offences.

How to apply
Contact your council to apply for an animal boarding establishment licence. The fee will be set by your council.

Fines and penalties
You can be fined up to £500 or imprisoned for up to 3 months, or both, if you run an animal boarding establishment without a licence, or don’t follow the conditions of your licence.

*Your licence can be taken away if you stop or delay an inspection, and you could be banned from running an animal boarding establishment.

"
Posted 2 years ago
Was this helpful?
0

What if I cancel a job that a payment has been made for?

If a job is cancelled after a pet owner has made payment for that job without a reasonable reason, a…

If a job is cancelled after a pet owner has made payment for that job without a reasonable reason, a $100 fine is chargeable at our discretion. 

Posted 2 years ago
Was this helpful?
0

What are the steps to get hired and paid?

Here are the 5 simple steps to get hired and paid.  Respond to a job and offer a quote Chat…

Here are the 5 simple steps to get hired and paid. 

  1. Respond to a job and offer a quote
  2. Chat and discuss
  3. Get pre-payment for booking
  4. Start the job
  5. Mark the job as complete and redeem your payment

1) Respond to a job and offer a quote

Jobs matched to you appear in your jobs page. Tap on it to view details of the job , then tap on "I am interested" to offer your quote, Tapping on "Send Quote" will send your quote to the customer.

Read this FAQ for "How do I make an offer and request payment from a pet parent?".

2) Chat and discuss

When you have sent your quote to the pet owner you will be able to discuss the details of the job and their pet. You are not allowed to share your contact information at this stage. Doing that might result in your account being restricted and being unable to respond to new jobs.

You can edit your quote at anytime during the conversation by tapping on "Your Quote"

Read this FAQ for "How do I make an offer and request payment from a pet parent?".

3) Get pre-payment for booking

When you have agreed on a price with the pet owner you can ask the pet owner to make a pre-payment for the booking with you. This amount is FULLY REFUNDABLE if the pet owner does not wish to proceed with the booking after a meet and greet or before the job starts. After the pre-payment is made then you can share your contact information to arrange for a meet and greet. You will know when the booking is paid for and hired when you see the notification of "Payment has been made: $XXX" in the chat. It would look like the below:

Getting a pre-payment

  • reduces the chances the pet owner cancels on you at the last minute
  • ensures you get paid when you have completed the job well
  • PetBacker will also cover the pet with insurance so you do not have to bear the medical fees in case something unfortunate happens.

If you would like to advice the pet owner on how to make a payment, read this FAQ for "How do I make payment?".

Learn more about the "Premium Protection Coverage".

4) Start the job

When the pet owner is alright after the pet and greet (they usually are if they have made a pre-payment and you have been truthful about your services!) they will leave their pet with you and you can start with the job.

5) Mark the job as complete and redeem your payment

When you have completed the job and returned the pet to the pet owner you can then mark the job as complete and redeem the payment for you job from PetBacker. You get to redeem the payment right after the pet parent leaves you a good review or 2 days after the dispute period. Payments take up to 5 banking days to reflect in your account after you have redeemed it.

Read this FAQ for "How to close a job and review the pet parents?"

Read this FAQ for "How do I get paid?"

If you would like to advice the pet owner how to leave you a review, read this FAQ for "How to close a job and review the sitter?"

Thats it! 5 simple steps to getting your first job and getting paid. If you have any questions, do check out the Help Center or contact support in the app.

Thanks to the modern web, you can now check if you're pregnant online in less than 60 seconds, by going through a pool of questions related to your symptoms.

Posted 2 years ago
Was this helpful?
0

How do I add photos to my listing

"To add more photos or to edit your photos in your listing, follow the steps below : 1) Go to…
"

To add more photos or to edit your photos in your listing, follow the steps below :

1) Go to profile and tap on your listing.

2) Tap on the image.

3) Tap on '+' to add your photos.

"
Posted 2 years ago
Was this helpful?
0

Why am I asked to contact support when responding to jobs

The system may have automatically blocked you because it detected that you were asking for or exchanged with a customer…

The system may have automatically blocked you because it detected that you were asking for or exchanged with a customer contact information like phone numbers, emails, facebook addresses, websites and so on and you have a low closing rate. The system will automatically unblock you when payment is made by the pet parent. Please contact us if you feel it was an error or you urgently need to respond to a job lead.

Posted 2 years ago
Was this helpful?
0

What to do when owner disappear or non contactable?

In future if there is late pickup, you can ask owner for half day care extension. It help you in your profile with one extra repeated guest, and one extra job completed. Secondly, in the event there is a real case where parent didn't turn up, we will go through the abandoned and adoption process. However, we only kickstart the process after 48 hours to wait for the parents. We will provide daily food of 5 ringgit a day up to 30 nights. We will also run an adoption program by posting on Facebook, Instagram and ads worth 30 usd for the month. However, it is your choice to send them to SPCA for adoption, we however strongly do not recommend it as is better to find a home for them with our effort. thank you very much!

No questions yet.

Popular Topics

Popular Questions